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At TWINSIES, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns and exchanges within 7 days of receiving the order. Please note that all returns and exchanges must be in new, unused, and resalable condition with all original packaging and tags attached.

We offer refunds in the form of a store credit only. Once your return has been received and processed, we will issue a store credit for the full amount of the item(s) returned. Shipping costs are non-refundable.

To initiate a return or exchange, please contact our customer service team at with your order number and reason for return/exchange. We will provide you with detailed instructions on how to proceed.

Please note that we do not accept returns or exchanges for personalized or customized items, gift cards, or final sale items.

If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact us. We want to ensure that you are completely satisfied with your TWINSIES experience!